Effective Date: [20/3/2026] | Last Updated: [20/3/2026]

This Refund and Returns Policy applies to all purchases made through the Services operated by Restorative Research. It should be read together with our Terms and conditions, which governs how we collect, use, and disclose your personal information when you contact us about a return, refund, or exchange.

Important Notice: Research Use Only

All products sold through the Services are intended strictly for research purposes only and are not intended for human consumption, veterinary use, or any diagnostic or therapeutic purpose. The Services are intended solely for use by adults aged 21 years or older who are qualified researchers or otherwise authorized to purchase research compounds. Returns and refunds are handled consistent with this research-use-only framework.

Return Eligibility

Because our products are research compounds, returns are limited for safety, product-integrity, and chain-of-custody reasons. A return request must be made within 30 days of delivery. After 30 days, we cannot offer a refund or replacement.

To be eligible for a return, an item must be:

• Unopened and in its original, factory-sealed packaging
• Accompanied by intact tamper-evident seals and original lot or batch labeling
• Verifiably stored and handled in the condition in which it was received

Once a compound has left our custody with its seal, packaging, or labeling opened, broken, removed, or altered, it cannot be returned or refunded under any circumstances. This is a safety and integrity requirement and applies to all products with no exceptions.

To process any return, we require your order number and a receipt or proof of purchase.

Damaged or Incorrect Orders

If your order arrives damaged in transit, or you receive the wrong item, contact us at info@restorativeresearch.com within 30 days of delivery with your order number and photographs of the outer packaging, product, and labeling.

If we confirm the error, we will replace the item at no cost to you or issue a full refund, including any related shipping charges. Do not open a product you intend to report as incorrect, as opened products cannot be verified or accepted.

Refunds

Once an approved return is received and inspected, we will email you to confirm receipt and to notify you whether the refund is approved or rejected, based on whether the item’s seals, packaging, and labeling meet the eligibility requirements above.

If approved, your refund will be applied to your original method of payment. Please allow additional processing time for the credit to post to your account.

If a refund is delayed, first re-check your bank account, then contact your card issuer and your bank, as posting times vary. If you have done this and still have not received an approved refund, contact us at info@restorativeresearch.com.

Non-Refundable

• Sale or discounted items
• Shipping costs

Return Shipping

Return an eligible product only after we have confirmed your return by email.

You are responsible for return shipping costs, which are non-refundable, except where the return is due to our error. If a refund is issued for a non-error return, the cost of return shipping is deducted from the refund.

Use a trackable shipping service and consider shipping insurance for higher-value compounds. We cannot guarantee receipt of returned items and are not responsible for items lost in return transit.

Contact

For any questions about refunds or returns, contact us at info@restorativeresearch.com.